Monday, December 1, 2008

Observations On Service

Here, in general, are some not-too-serious observations made through the years:

  • Vise grips are not appropriate for life support equipment.
  • Neither is duct tape, usually.
  • Regulators do not usually make daangerous noises; they just make annoying ones, which can be eliminated. However, sometimes incantations or a little chicken blood are involved.
  • No matter who does your service, always test your regulator before going on a dive trip.
  • Puppies will chew regulators. Labradors will eat them, or seriously try.
  • Tropical divemasters are not always competent service technicians, especially if they're carrying vise grips. (see above)
  • User-changeable batteries are not always.
  • There is, generally, a direct correlation between how quickly the customer wants his regulator serviced and how badly the service is needed.
  • The only parts on backorder are the ones we order.
  • Just because you bought it mail-order doesn't mean you can have it serviced mail-order. We have no idea who made some of these regulators and how to find the parts.
  • Just because you bought it "New - in the box" on ebay doesn't mean it isn't 20 years old and service parts haven'e been available for 10 years. "New" describes condition, not the age.
Senior Tank Manager


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